Embracing the evolution of technology in higher education opens up significant opportunities to enhance student success and address persistent challenges. While it's undeniable that advancements in technology and generative AI are transforming the higher education landscape, these changes are not just challenges; they are also powerful tools for improving access to education and fighting structural inequality.
In our recent webinar, "Technology-Enhanced Solutions in Higher Ed," we joined forces with Mainstay and experts from Georgia State University, Indiana University, and the Brookings Institute. Together, we explored how technology can be strategically employed to overcome current obstacles in higher education, ranging from student engagement to equity gaps. This article highlights key insights from the webinar and showcases innovative ways technology is being used to reshape the future of higher education..
College and university enrollment peaked around 2010, when approximately 21 million students were studying at an undergraduate or graduate level in the United States. Recently, the COVID-19 pandemic caused undergraduate enrollment to drop by 3.6%. Many institutions made a rapid (and sometimes messy) switch to virtual-first education.
While undergrad enrollment was roughly even between 2022 and 2023, many institutions have yet to fully come to grips with the changing enrollment landscape following the worst of the pandemic upheaval. Current enrollment still lags behind pre-COVID numbers (from 2019) by just over one million students.
The temporary switch to virtual education is still affecting how higher education is conducted today. Students are accustomed to the mechanics of classes playing out partially (or entirely) online, but they also grapple with the value of virtual education, especially now that in-person classes are available again. Generally speaking, students are concerned about the rising cost of college and the student debt burden.
Another recent change was the June Supreme Court decision which overturned Affirmative Action, ending race-conscious admissions. This reversal presents challenges for institutions recognizing the value a diverse student population can bring to the educational experience for all. The full effects of this change in law will not be understood for some time, but many experts are concerned that it will exacerbate existing racial inequalities in higher education.
Higher education administrators are also concerned about poor resource utilization among students. These folks have devoted a great deal of time to ensuring that students have resources to cope with academic, social, and personal struggles while they are enrolled. But research shows that only 29% of undergraduates actually use the support services available to them, such as career counseling or peer tutoring.
However, despite the changing educational landscape, technology can be used to ease concerns and address the problems institutions face by:
Engaging students during summer break. At Georgia State, the chatbot engaged students over the summer to keep them up-to-date about critical action items like class registration. As a result, they have seen a 30% drop in summer melt and a 50% reduction in the number of students who begin the semester with an outstanding balance.
Do you want to learn more about how technology can address your problems?Download the full webinar now: