At the University of New Hampshire (UNH), student success isn’t left to chance. It’s coordinated, data-informed, and scaled to meet the needs of the entire campus.

During a recent webinar co-hosted by Knack and EAB, Dawna Perez from UNH shared how they’ve built a unified student support ecosystem by combining peer tutoring through Knack with early alerts and case management via Navigate360. The result? A model that boosts retention, closes equity gaps, and expands access to timely academic support, without overloading staff.

From Early Alerts to Immediate Support

UNH’s approach begins with actionable insight. Using Navigate360’s student success platform, advisors and instructors can flag at-risk students early in the term. But what sets UNH apart is what happens next.

Rather than routing students through a maze of referrals, they connect them directly to peer tutors on Knack, often within hours of an alert being raised. This real-time connection ensures students don’t fall through the cracks.

Universal Tutoring Access, Powered by Peers

As a Knack partner, UNH has made tutoring available to all students, in all undergraduate courses. Tutors are high-performing peers trained to support others through flexible, personalized sessions, delivered online or in person.

This peer-first model has delivered measurable gains:

• More students reached, across more subjects
  
  
• Increased engagement from underrepresented populations
  
  
• Higher persistence rates, especially among first-year students

Dr. Perez describes it as a “wraparound support system that actually wraps”—proactive, responsive, and rooted in student connection.

Strengthening Equity Through Integration

UNH’s partnership with Knack and EAB supports more than academic performance; it helps address structural inequities. By centralizing data and streamlining support pathways, the university can see who’s engaging with resources, where gaps remain, and how interventions are landing.

Importantly, this model also relieves pressure on advising and tutoring teams, allowing them to focus on strategy rather than logistics.

A Replicable Model for Other Institutions

For institutions looking to elevate retention and equity without growing headcount, UNH’s playbook offers a compelling roadmap:

• Use Navigate360 to spot risk sooner
  
  
• Deploy Knack to meet that risk with real-time academic support
  
  
• Track outcomes to iterate and improve

This is what coordinated care looks like in action. And with the combined power of Knack and EAB, more campuses can get there faster.

Ready to strengthen your student support ecosystem? Learn how Knack, in partnership with EAB, can help your campus identify risk earlier, expand access to tutoring, and drive equity-centered outcome, without adding operational burden. Schedule a conversation with our team.