Building Stronger Partnerships through Listening and Collaboration: Knack’s Commitment to Our Partners

At Knack, we believe that the key to our success lies in the strength of our partnerships. Our relationship with each of our partner schools is not just about providing a service—it’s about fostering meaningful, collaborative relationships that help every institution thrive. The feedback we’ve received from our partners over the past year has highlighted the importance of active listening, open communication, and working together to overcome challenges. Here’s a deeper look into how we’ve built strong relationships with our partners and how we’re continuing to improve our services based on their feedback.

Listening to Our Partners: The Foundation of Success

One of the most consistent themes in the feedback we’ve received is the value of having a responsive and proactive Partner Success Manager (PSM). Our PSMs have made it their mission to listen carefully to the needs of each partner, ensuring that they fully understand the unique challenges and goals of every campus. Through regular touchpoints, such as bi-weekly check-ins, our PSMs have been able to provide tailored support that addresses specific needs, whether it’s promoting Knack more effectively on campus or finding creative ways to engage students.

Partners have expressed that this personalized approach has made a significant difference. Our PSMs have been described as reliable, approachable, and solution-oriented—qualities that have helped us build trust and maintain open lines of communication. Partners have particularly appreciated how our PSMs are always available to offer feedback, troubleshoot problems, and provide strategic advice on maximizing the effectiveness of Knack’s services.

Collaboration that Drives Tangible Results

Collaboration is not just a buzzword for us—it’s a driving force behind the success of our partnerships. We understand that every campus is different, and our PSMs work closely with each partner to create customized strategies that align with their institutional goals. This collaborative approach has led to meaningful outcomes, from improving tutor recruitment to increasing student engagement with Knack.

Many partners have emphasized how much they value the regular meetings with their PSMs, which allow for real-time problem-solving and continuous monitoring of progress. These meetings have provided an opportunity to share insights, discuss challenges, and co-create solutions. By maintaining a steady flow of communication, we’ve been able to address issues before they become major roadblocks and ensure that the partnership continues to evolve based on the changing needs of the institution.

For example, partners have worked with our PSMs to address challenges such as tutor recruitment, campus awareness of Knack, and analyzing program data. In each case, the collaborative approach has allowed us to co-develop solutions, such as refining promotional strategies, improving platform navigation, and providing custom reports that better align with each school’s needs.

While we’re proud of the positive feedback we’ve received, we also recognize that challenges are an inevitable part of any partnership. Our commitment to continuous improvement means that we don’t shy away from feedback. Instead, we view it as an opportunity to learn, adapt, and enhance our offerings. By maintaining an open dialogue with our partners, we can identify pain points early and take proactive steps to address them.

Supporting Growth and Engagement

Looking to the future, our partners are eager to continue growing their use of Knack, and we’re just as excited to support them in reaching their goals. Many partners have expressed their desire to increase student engagement with the platform, improve tutor recruitment, and enhance campus awareness of Knack’s services. We’re working closely with them to achieve these goals through a combination of tailored marketing strategies, faculty engagement initiatives, and more visible campus promotions.

Partners have also shared their hopes for increased access to data and more customizable reporting tools. We understand that data plays a crucial role in helping schools measure the impact of their academic support programs, and we’re committed to providing our partners with the insights they need. Whether it’s through more detailed reports or dashboards that allow for easier data manipulation, we’re working on solutions that will give partners greater insights into the information that’s important to them.

Faculty engagement has also been identified as a key area of opportunity. Many partners believe that faculty are essential to increasing student usage of Knack, and we’re helping them facilitate this by providing resources and support for faculty events and presentations. By getting faculty more involved in promoting Knack, we can ensure that students see the platform as an integral part of their academic journey.

Commitment to Continuous Collaboration and Improvement

At Knack, we view every partnership as a long-term collaboration. Our goal is to not only meet the needs of our partners but to exceed their expectations by delivering value through every interaction. We’re constantly seeking ways to improve, and the feedback we’ve received has been instrumental in shaping the future of our services.

As we look ahead, we remain committed to listening closely to our partners, maintaining strong lines of communication, and working collaboratively to solve problems and create opportunities. Together, we’ll continue to grow, adapt, and enhance academic support for students across campuses. We’re excited for what the future holds and are dedicated to ensuring that Knack remains a trusted partner in helping schools achieve their academic support goals.

Strengthening Relationships for Long-Term Success

The feedback we’ve received from our partners has confirmed what we’ve always believed: that the strength of our partnerships lies in listening, collaboration, and mutual trust. By maintaining an open and responsive relationship with each of our partner schools, we’ve been able to build strong, lasting connections that benefit everyone involved.

As we move forward, we will continue to prioritize these values, ensuring that our services evolve alongside the needs of our partners. Together, we’re building a brighter future for academic support, and we’re excited to continue this journey with each and every one of our partner schools.


Book a call with Knack to learn how we can help enhance academic support on your campus through a relationship built on collaboration and customized strategies.